SBI to open 500 customer service points in West Bengal ,andrapradesh,Madhya pradesh,Lucknow,Varanasi,Mumbai,Punjab,Uttrakhand,Haryana,
Arundhati Bhattacharya is an Indian banker. She is the first woman to be the Chairperson of State Bank of India. In 2014, she was listed as the 36th most powerful woman in the world by Forbes.Born:Mar 18 , 1956 (age 63), Kolkata, West Bengal, India
CSP: Customer Service Point: It is a banking outlet run through outsourced agency for carrying out limited transactions and sourcing of business. Jandhan Accounts, tiny RD accounts, Atal Pension Yojana, Pradhan Mantri Insurance Schemes are opened here. Customers can also withdraw and deposit money at CSPs. There are around 30 types of transactions/business are carried out by CSPs.
KOLKATA: State Bank of IndiaNSE -1.96 % will open 3lakh customer service points in Entire pan india to bridge the last mile gap between itself and customers at the state’s hinterland.
SBI chairman Arundhati Bhattacharya announced it Friday in Kolkata, barely within two days of Reserve Bank of India’s in-principle approval to grant license to 11 entities to set up payments banks, which aims to bring more people within the institutional finance network.
Many believe that payments banks would compete with universal banks in some aspects, especially in terms of mobilising savings deposits from villages. But the new entities are not allowed to lend or raise money beyond Rs 1 lakh per savers
“The only advantage payments banks will have over us is if they get better access to remote villages
The country’s largest bank already has 56,000 customer service points accordingly .
The Bank’s initiative of the KIOSK Banking allows customers to undertake different banking transactions without the need for visiting a Bank Branch. Kiosk Banking is basically a service offered by several banks, wherein the people do not have to actually visit the branch in order to do a variety of transactions. This is so because the customer can easily open an account in the bank and operate from any of the nearest Kiosk Banking outlet itself in a hassle-free manner. It is primarily introduced by the Govt. of India as an important concept for boosting financial inclusion, particularly in the rural areas where the customer outreach is not that good and also, the people are uneducated requiring one-on-one assistance.
Having partnered with SBI and Bank of Baroda, Alankit delivers mainstream financial services to the mass bank-excluded Indian public using remote-biometric enabled secure technology through kiosk banking. Customers may open bank accounts and do all types of bank related transactions at an SBI Kiosk Banking outlet or Bank of Baroda Kiosk Banking outlet. These outlets are able to offer end to end functionalities with the process of account opening or any online transaction and there are banks who also offers online kiosk banking at ease. There are a number of advantages of having kiosk online, but these are mainly for the more educated lot to access all services at just a click. Also, the operations through these outlets are absolutely safe and reliable as they are bio-metrically secured and also, a printed acknowledgement for every transaction is given to the respective customer.The varied banking activities that one can avail through the Kiosk financial services bouquet include the following:
Account Opening
Cash Withdrawal
Cash Deposit
Money Transfer
How Kiosk Banking Works?
Any retailer is free to open a no-frills account in a bank for any customer by recording the fingerprint details and capturing a customer’s photograph. All the details along with the other documents are then forwarded to the affiliated bank branches to conduct the further know-your-customer process. When the account is up and running, the customer is enabled to either withdraw, deposit or remit an amount of maximum Rs 10,000 each day via the internet-enabled kiosk branch.
Primary Benefits of Kiosk Banking (Kiosk Banking Online)
Benefits to CSPs (Customer Service Point)
Brand Equity of the banks (SBI’s and Bank of Baroda’s)
Opportunity for self-employment at ease at the doorstep itself
Increased Visibility overall
High number of Walk in customers
Good incentives in accordance with the performance
Significant remuneration figures resulting in financial freedom eventually
Benefits to Customers
No Queue
DBT/DBTL, Social Security Schemes, Mudra Loans
Easily Approachable
Banking at one’s doorstep/ nearest location
Kiosk banking offers the following services:
Opening of “No-Frill Savings Accounts” through kiosk banking modules
Deposit and withdrawal of cash in savings accounts
Opening of Term-Deposit, Recurring Deposit and SHG Accounts
Money transfers to any bank account
Aadhaar enabled deposits and withdrawals
DBT enabled facility in accounts
Loan lead generation and repayments
Home Loans and Loans Against Property



